/* ==========================================================
   KAZAMOI — Tickets incidents / litiges
   ========================================================== */

.kz-ticket-page {
  background: #f5f7f6;
  color: #1e3d36;
  min-height: 100vh;
  padding: 48px 18px;
}

.kz-ticket-shell {
  max-width: 1180px;
  margin: 0 auto;
}

.kz-ticket-hero {
  display: flex;
  justify-content: space-between;
  gap: 24px;
  align-items: flex-start;
  background: #1e3d36;
  color: #fff;
  border-radius: 28px;
  padding: 34px;
  margin-bottom: 24px;
  box-shadow: 0 18px 50px rgba(30, 61, 54, .14);
}

.kz-ticket-hero h1 {
  margin: 0 0 10px;
  font-size: clamp(30px, 4vw, 48px);
  line-height: 1.02;
}

.kz-ticket-hero p {
  margin: 0;
  max-width: 720px;
  color: rgba(255,255,255,.82);
}

.kz-ticket-eyebrow {
  margin: 0 0 8px !important;
  color: #3EA49D !important;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: .08em;
  font-size: 12px;
}

.kz-ticket-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.45fr) minmax(320px, .75fr);
  gap: 22px;
  align-items: start;
}

.kz-ticket-grid--admin {
  grid-template-columns: minmax(300px, .75fr) minmax(0, 1.35fr);
}

.kz-ticket-grid--inner {
  grid-template-columns: 1fr 1fr;
  margin-top: 22px;
}

.kz-ticket-card {
  background: #fff;
  border: 1px solid rgba(30, 61, 54, .08);
  border-radius: 24px;
  padding: 24px;
  margin-bottom: 22px;
  box-shadow: 0 14px 36px rgba(30, 61, 54, .07);
}

.kz-ticket-card--strong {
  border-color: rgba(62, 164, 157, .25);
}

.kz-ticket-card__head {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 16px;
  margin-bottom: 20px;
}

.kz-ticket-card h2,
.kz-ticket-card h3 {
  margin: 0 0 12px;
  color: #1e3d36;
}

.kz-ticket-card p {
  color: #4b5b56;
}

.kz-ticket-form {
  display: grid;
  gap: 16px;
}

.kz-ticket-form__row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}

.kz-ticket-form label {
  display: grid;
  gap: 7px;
  color: #1e3d36;
  font-weight: 700;
}

.kz-ticket-form label span {
  font-size: 14px;
}

.kz-ticket-form input,
.kz-ticket-form select,
.kz-ticket-form textarea {
  width: 100%;
  border: 1px solid rgba(30, 61, 54, .18);
  border-radius: 16px;
  padding: 13px 14px;
  background: #fff;
  color: #1e3d36;
  font: inherit;
  font-weight: 500;
}

.kz-ticket-form textarea {
  resize: vertical;
}

.kz-ticket-form small {
  color: #6e7d78;
  font-weight: 500;
}

.kz-ticket-button {
  border: 0;
  background: #3EA49D;
  color: #fff;
  border-radius: 999px;
  padding: 14px 22px;
  font-weight: 800;
  cursor: pointer;
  display: inline-flex;
  justify-content: center;
  text-decoration: none;
}

.kz-ticket-button--secondary {
  background: #1e3d36;
}

.kz-ticket-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
  padding: 7px 12px;
  font-size: 12px;
  font-weight: 900;
  line-height: 1;
  font-style: normal;
}

.kz-ticket-badge--success {
  background: rgba(62, 164, 157, .16);
  color: #1e3d36;
}

.kz-ticket-badge--warning {
  background: #fff4d8;
  color: #7a4b00;
}

.kz-ticket-badge--danger {
  background: #ffe5e5;
  color: #8c1d1d;
}

.kz-ticket-badge--info {
  background: #e8f4f3;
  color: #1e3d36;
}

.kz-ticket-alert {
  border-radius: 18px;
  padding: 14px 18px;
  margin-bottom: 14px;
  font-weight: 700;
}

.kz-ticket-alert--success {
  background: rgba(62, 164, 157, .14);
  color: #1e3d36;
}

.kz-ticket-alert--danger {
  background: #ffe5e5;
  color: #8c1d1d;
}

.kz-ticket-list {
  display: grid;
  gap: 12px;
}

.kz-ticket-list__item {
  display: grid;
  gap: 6px;
  border: 1px solid rgba(30, 61, 54, .10);
  border-radius: 18px;
  padding: 16px;
  color: inherit;
  text-decoration: none;
  background: #f9fbfa;
}

.kz-ticket-list__item:hover,
.kz-ticket-list__item.is-active {
  border-color: rgba(62, 164, 157, .5);
  background: #f1faf9;
}

.kz-ticket-list__item strong {
  color: #1e3d36;
}

.kz-ticket-list__item span {
  color: #65746f;
  font-size: 14px;
}

.kz-ticket-summary {
  display: grid;
  gap: 12px;
  margin: 0;
}

.kz-ticket-summary--grid {
  grid-template-columns: 1fr 1fr;
}

.kz-ticket-summary div {
  border-bottom: 1px solid rgba(30, 61, 54, .08);
  padding-bottom: 10px;
}

.kz-ticket-summary dt {
  color: #6e7d78;
  font-size: 13px;
  font-weight: 700;
}

.kz-ticket-summary dd {
  margin: 3px 0 0;
  color: #1e3d36;
  font-weight: 800;
}

.kz-ticket-rules {
  margin: 0;
  padding-left: 20px;
  color: #4b5b56;
}

.kz-ticket-rules li {
  margin: 0 0 10px;
}

.kz-ticket-public-message {
  background: #f5f7f6;
  border-radius: 18px;
  padding: 16px;
  margin: 16px 0;
}

.kz-ticket-public-message strong {
  display: block;
  margin-bottom: 6px;
  color: #1e3d36;
}

.kz-ticket-public-message p {
  margin: 0 0 10px;
}

.kz-ticket-files,
.kz-ticket-timeline {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.kz-ticket-files li {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  border: 1px solid rgba(30, 61, 54, .08);
  border-radius: 14px;
  padding: 10px 12px;
}

.kz-ticket-files a {
  color: #1e3d36;
  font-weight: 800;
}

.kz-ticket-timeline li {
  display: grid;
  gap: 4px;
  border-left: 3px solid #3EA49D;
  padding-left: 12px;
}

.kz-ticket-timeline strong {
  color: #1e3d36;
  font-size: 13px;
}

.kz-ticket-timeline span {
  color: #596862;
}

@media (max-width: 900px) {
  .kz-ticket-hero,
  .kz-ticket-card__head {
    flex-direction: column;
  }

  .kz-ticket-grid,
  .kz-ticket-grid--admin,
  .kz-ticket-grid--inner,
  .kz-ticket-form__row,
  .kz-ticket-summary--grid {
    grid-template-columns: 1fr;
  }

  .kz-ticket-page {
    padding: 28px 14px;
  }

  .kz-ticket-hero,
  .kz-ticket-card {
    border-radius: 20px;
    padding: 20px;
  }
}