/* ==========================================================
   KAZAMOI - Détail demande
   ========================================================== */

.kz-ticket-detail {
  --kz-text: var(--kz-color-text, #1f2937);
  --kz-text-soft: var(--kz-color-text-soft, #667085);
  --kz-bg: var(--kz-color-bg, #f7f8fa);
  --kz-surface: var(--kz-color-surface, #ffffff);
  --kz-border: var(--kz-color-border, #e5e7eb);
  --kz-accent: var(--kz-color-accent, #3ea49d);
  --kz-accent-dark: var(--kz-color-accent-dark, #1e3d36);
  --kz-shadow: 0 10px 30px rgba(15, 23, 42, 0.06);
  --kz-radius-lg: 20px;
  --kz-radius-md: 14px;
  --kz-radius-sm: 10px;

  background: var(--kz-bg);
  padding: 40px 0 72px;
}

.kz-ticket-detail__container {
  width: min(1280px, calc(100% - 32px));
  margin: 0 auto;
  display: grid;
  grid-template-columns: minmax(0, 1fr) 340px;
  gap: 32px;
  align-items: start;
}

.kz-ticket-detail__container--narrow {
  width: min(820px, calc(100% - 32px));
  display: block;
}

.kz-ticket-detail__main {
  min-width: 0;
}

.kz-ticket-detail__aside {
  position: sticky;
  top: 110px;
  display: grid;
  gap: 18px;
}

.kz-card {
  background: var(--kz-surface);
  border: 1px solid var(--kz-border);
  border-radius: var(--kz-radius-lg);
  box-shadow: var(--kz-shadow);
}

.kz-ticket-detail__hero,
.kz-ticket-detail__summary,
.kz-ticket-detail__timeline-card,
.kz-ticket-detail__reply-card,
.kz-ticket-detail__attachments-card,
.kz-ticket-detail__actions-card,
.kz-ticket-detail__alert,
.kz-ticket-detail__aside-card,
.kz-ticket-detail__not-found {
  padding: 28px;
  margin-bottom: 22px;
}

.kz-ticket-detail__hero {
  padding: 30px 30px 24px;
}

.kz-ticket-detail__breadcrumb {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: nowrap;
  overflow: hidden;
  white-space: nowrap;
  font-size: 14px;
  color: var(--kz-text-soft);
  margin-bottom: 16px;
}

.kz-ticket-detail__breadcrumb a {
  color: inherit;
  text-decoration: none;
}

.kz-ticket-detail__breadcrumb a:hover {
  color: var(--kz-accent-dark);
}

.kz-ticket-detail__hero-top {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: flex-start;
  margin-bottom: 16px;
}

.kz-ticket-detail__step-badge {
  display: inline-flex;
  align-items: center;
  min-height: 34px;
  padding: 0 14px;
  border-radius: 999px;
  background: rgba(62, 164, 157, 0.12);
  color: var(--kz-accent-dark);
  font-size: 14px;
  font-weight: 700;
}

.kz-ticket-detail__hero-badges {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.kz-ticket-detail__reference {
  margin-bottom: 10px;
  font-size: 14px;
  font-weight: 800;
  color: var(--kz-accent-dark);
}

.kz-ticket-detail__title {
  margin: 0 0 12px;
  font-size: clamp(28px, 4vw, 42px);
  line-height: 1.08;
  color: var(--kz-text);
}

.kz-ticket-detail__lead {
  margin: 0;
  color: var(--kz-text-soft);
  font-size: 16px;
  line-height: 1.7;
}

.kz-ticket-detail__section-head {
  margin-bottom: 18px;
}

.kz-ticket-detail__section-head h2,
.kz-ticket-detail__aside-card h2,
.kz-ticket-detail__not-found h1,
.kz-ticket-detail__alert h2 {
  margin: 0 0 8px;
  font-size: 26px;
  line-height: 1.2;
  color: var(--kz-text);
}

.kz-ticket-detail__section-head p,
.kz-ticket-detail__aside-card p,
.kz-ticket-detail__not-found p,
.kz-ticket-detail__alert p {
  margin: 0;
  color: var(--kz-text-soft);
  line-height: 1.65;
}

.kz-ticket-detail__alert--success {
  border-color: rgba(34, 197, 94, 0.18);
  background: rgba(34, 197, 94, 0.05);
}

.kz-ticket-detail__alert--error {
  border-color: #efc6c6;
  background: #fff5f5;
}

/* badges */
.kz-ticket-detail__badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 34px;
  padding: 0 14px;
  border-radius: 999px;
  font-size: 13px;
  font-weight: 700;
  border: 1px solid var(--kz-border);
  white-space: nowrap;
}

.kz-ticket-detail__badge--received,
.kz-ticket-detail__badge--en_analysis {
  background: rgba(71, 85, 105, 0.08);
  border-color: rgba(71, 85, 105, 0.16);
  color: #334155;
}

.kz-ticket-detail__badge--in_progress {
  background: rgba(62, 164, 157, 0.08);
  border-color: rgba(62, 164, 157, 0.22);
  color: var(--kz-accent-dark);
}

.kz-ticket-detail__badge--action_required {
  background: rgba(245, 158, 11, 0.08);
  border-color: rgba(245, 158, 11, 0.18);
  color: #8a5a00;
}

.kz-ticket-detail__badge--resolved {
  background: rgba(34, 197, 94, 0.08);
  border-color: rgba(34, 197, 94, 0.18);
  color: #166534;
}

.kz-ticket-detail__badge--closed {
  background: rgba(107, 114, 128, 0.08);
  border-color: rgba(107, 114, 128, 0.16);
  color: #4b5563;
}

.kz-ticket-detail__badge--redirected {
  background: rgba(148, 163, 184, 0.10);
  border-color: rgba(148, 163, 184, 0.18);
  color: #475569;
}

.kz-ticket-detail__badge--priority-normal {
  background: #fff;
  color: var(--kz-text);
}

.kz-ticket-detail__badge--priority-important {
  background: rgba(245, 158, 11, 0.08);
  border-color: rgba(245, 158, 11, 0.18);
  color: #8a5a00;
}

.kz-ticket-detail__badge--priority-urgent {
  background: rgba(239, 68, 68, 0.08);
  border-color: rgba(239, 68, 68, 0.18);
  color: #991b1b;
}

/* summary */
.kz-ticket-detail__summary-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 14px;
}

.kz-ticket-detail__summary-item {
  min-height: 96px;
  padding: 16px;
  border: 1px solid var(--kz-border);
  border-radius: var(--kz-radius-md);
  background: #fbfbfc;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  gap: 8px;
}

.kz-ticket-detail__summary-item span {
  font-size: 13px;
  color: var(--kz-text-soft);
}

.kz-ticket-detail__summary-item strong {
  font-size: 15px;
  line-height: 1.45;
  color: var(--kz-text);
  word-break: break-word;
}

/* timeline */
.kz-ticket-detail__timeline {
  position: relative;
  display: grid;
  gap: 18px;
}

.kz-ticket-detail__timeline::before {
  content: "";
  position: absolute;
  left: 10px;
  top: 2px;
  bottom: 2px;
  width: 2px;
  background: var(--kz-border);
}

.kz-ticket-detail__timeline-item {
  position: relative;
  display: grid;
  grid-template-columns: 22px minmax(0, 1fr);
  gap: 16px;
}

.kz-ticket-detail__timeline-marker {
  width: 22px;
  height: 22px;
  border-radius: 999px;
  background: var(--kz-accent);
  border: 4px solid #fff;
  box-shadow: 0 0 0 1px var(--kz-border);
  z-index: 1;
}

.kz-ticket-detail__timeline-item--system .kz-ticket-detail__timeline-marker {
  background: #94a3b8;
}

.kz-ticket-detail__timeline-content {
  padding: 16px 18px;
  border: 1px solid var(--kz-border);
  border-radius: var(--kz-radius-md);
  background: #fff;
}

.kz-ticket-detail__timeline-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: flex-start;
  margin-bottom: 10px;
}

.kz-ticket-detail__timeline-label {
  font-size: 15px;
  font-weight: 700;
  color: var(--kz-text);
}

.kz-ticket-detail__timeline-date {
  font-size: 13px;
  color: var(--kz-text-soft);
  white-space: nowrap;
}

.kz-ticket-detail__timeline-message {
  margin: 0;
  color: var(--kz-text-soft);
  line-height: 1.7;
}

.kz-ticket-detail__timeline-attachment {
  margin-top: 12px;
}

.kz-ticket-detail__timeline-attachment a,
.kz-ticket-detail__attachments-list a {
  color: var(--kz-accent-dark);
  font-weight: 700;
  text-decoration: none;
}

.kz-ticket-detail__timeline-attachment a:hover,
.kz-ticket-detail__attachments-list a:hover {
  text-decoration: underline;
  text-underline-offset: 3px;
}

/* reply */
.kz-ticket-detail__field {
  display: grid;
  gap: 8px;
}

.kz-ticket-detail__field + .kz-ticket-detail__field {
  margin-top: 18px;
}

.kz-ticket-detail__field label {
  display: block;
  font-size: 15px;
  font-weight: 600;
  color: var(--kz-text);
}

.kz-ticket-detail__field textarea,
.kz-ticket-detail__field input[type="file"] {
  width: 100%;
  border: 1px solid var(--kz-border);
  border-radius: var(--kz-radius-sm);
  background: #fff;
  box-sizing: border-box;
  outline: none;
  transition: border-color .2s ease, box-shadow .2s ease;
}

.kz-ticket-detail__field textarea {
  min-height: 140px;
  padding: 14px 16px;
  resize: vertical;
  font-size: 15px;
  color: var(--kz-text);
}

.kz-ticket-detail__field input[type="file"] {
  min-height: 54px;
  padding: 12px 14px;
}

.kz-ticket-detail__field textarea:focus,
.kz-ticket-detail__field input[type="file"]:focus {
  border-color: rgba(62, 164, 157, 0.7);
  box-shadow: 0 0 0 4px rgba(62, 164, 157, 0.12);
}

.kz-ticket-detail__error {
  margin: 4px 0 0;
  font-size: 14px;
  line-height: 1.45;
  color: #b84545;
}

/* attachments */
.kz-ticket-detail__attachments-list {
  margin: 0;
  padding-left: 18px;
  display: grid;
  gap: 10px;
}

/* actions */
.kz-ticket-detail__actions,
.kz-ticket-detail__aside-actions {
  display: flex;
  align-items: center;
  justify-content: flex-start;
  gap: 14px;
  flex-wrap: wrap;
  margin-top: 20px;
}

.kz-ticket-detail__inline-form {
  margin: 0;
}

/* aside property */
.kz-ticket-detail__aside-card--property {
  overflow: hidden;
  padding: 0;
}

.kz-ticket-detail__aside-property-media img {
  display: block;
  width: 100%;
  aspect-ratio: 16 / 10;
  object-fit: cover;
}

.kz-ticket-detail__aside-property-body {
  padding: 18px;
}

.kz-ticket-detail__aside-property-body h2 {
  margin: 0 0 10px;
  font-size: 22px;
  line-height: 1.25;
  color: var(--kz-text);
}

.kz-ticket-detail__aside-property-body h3 {
  margin: 0 0 8px;
  font-size: 18px;
  line-height: 1.3;
  color: var(--kz-text);
}

.kz-ticket-detail__aside-property-body p {
  margin: 0;
  color: var(--kz-text-soft);
  line-height: 1.6;
}

.kz-ticket-detail__aside-price {
  margin-top: 12px;
  font-size: 22px;
  line-height: 1;
  font-weight: 800;
  color: var(--kz-accent-dark);
}

/* buttons */
.kz-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 52px;
  padding: 0 22px;
  border-radius: 999px;
  text-decoration: none;
  border: 1px solid transparent;
  font-weight: 700;
  font-size: 15px;
  transition: all .2s ease;
  cursor: pointer;
}

.kz-btn--primary {
  background: var(--kz-accent);
  color: #fff;
}

.kz-btn--primary:hover {
  background: var(--kz-accent-dark);
  color: #fff;
}

.kz-btn--secondary {
  background: #fff;
  border-color: var(--kz-border);
  color: var(--kz-text);
}

.kz-btn--secondary:hover {
  border-color: rgba(62, 164, 157, 0.35);
  color: var(--kz-accent-dark);
}

@media (max-width: 1240px) {
  .kz-ticket-detail__summary-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 1100px) {
  .kz-ticket-detail__container {
    grid-template-columns: 1fr;
  }

  .kz-ticket-detail__aside {
    position: static;
    order: 2;
  }

  .kz-ticket-detail__main {
    order: 1;
  }

  .kz-ticket-detail__breadcrumb {
    flex-wrap: wrap;
    white-space: normal;
    overflow: visible;
  }
}

@media (max-width: 767px) {
  .kz-ticket-detail {
    padding: 28px 0 56px;
  }

  .kz-ticket-detail__container,
  .kz-ticket-detail__container--narrow {
    width: min(100%, calc(100% - 20px));
  }

  .kz-ticket-detail__hero,
  .kz-ticket-detail__summary,
  .kz-ticket-detail__timeline-card,
  .kz-ticket-detail__reply-card,
  .kz-ticket-detail__attachments-card,
  .kz-ticket-detail__actions-card,
  .kz-ticket-detail__alert,
  .kz-ticket-detail__aside-card,
  .kz-ticket-detail__not-found {
    padding: 20px 16px;
    border-radius: 16px;
  }

  .kz-ticket-detail__title {
    font-size: 30px;
  }

  .kz-ticket-detail__hero-top,
  .kz-ticket-detail__timeline-head,
  .kz-ticket-detail__actions,
  .kz-ticket-detail__aside-actions {
    flex-direction: column;
    align-items: flex-start;
  }

  .kz-ticket-detail__summary-grid {
    grid-template-columns: 1fr;
  }

  .kz-btn {
    width: 100%;
  }
}

@media (max-width: 480px) {
  .kz-ticket-detail__hero,
  .kz-ticket-detail__summary,
  .kz-ticket-detail__timeline-card,
  .kz-ticket-detail__reply-card,
  .kz-ticket-detail__attachments-card,
  .kz-ticket-detail__actions-card,
  .kz-ticket-detail__alert,
  .kz-ticket-detail__aside-card,
  .kz-ticket-detail__not-found {
    padding: 18px 14px;
  }

  .kz-ticket-detail__title {
    font-size: 28px;
  }
}